Warranty & Support
Your products are protected with comprehensive warranty coverage. Learn about our warranty terms or submit a claim.
100%
Genuine Products
24-48h
Claim Response
12-24
Months Warranty
Free
Pickup Nairobi
What's Covered
Manufacturing defects, hardware malfunctions, battery issues, charging problems, display defects, and performance issues under normal use.
12-24 months coverageWhat's Not Covered
Physical damage (cracks, drops), water/liquid damage, unauthorized repairs, accessories, software issues, normal wear and tear, misuse.
Exclusions applyHow to Claim
1. Fill out the warranty claim form below
2. Our team reviews within 24-48 hours
3. Provide proof of purchase
4. Get repair/replacement
Warranty Period by Product Category
| Product Category | Warranty Period | What's Covered |
|---|---|---|
| Smartphones | 12 Months | Manufacturing defects, battery, charging port, display issues |
| Laptops | 12-24 Months | Hardware failure, screen defects, keyboard, motherboard |
| Televisions | 24 Months | Display panel, power supply, main board, connectivity |
| Audio Products | 6-12 Months | Sound quality, battery, connectivity issues |
| Home Appliances | 12-24 Months | Motor, compressor, heating elements, electronic controls |
| Accessories | 6 Months | Manufacturing defects only |
Submit Warranty Claim
Fill out the form below to initiate your warranty claim. Our team will respond within 24-48 hours.
Frequently Asked Questions
What is covered under warranty?
Our warranty covers manufacturing defects, hardware malfunctions, and performance issues that occur under normal use. This includes faulty components, display issues, battery problems, and charging port defects.
How long is the warranty period?
Warranty periods vary by product type: Smartphones (12 months), Laptops (12-24 months), TVs (24 months), Audio products (6-12 months), Accessories (6 months). Check your product manual for specific warranty duration.
What is NOT covered?
Physical damage (cracks, water damage), unauthorized repairs, accessories (chargers, cables, cases), software issues, normal wear and tear, and damage from misuse or accidents are not covered under warranty.
How do I make a warranty claim?
Simply fill out the warranty claim form below with your order details and issue description. Our support team will review your claim and guide you through the process within 24-48 hours.
What documents do I need?
You will need your order number, proof of purchase (receipt/invoice), product serial number (if available), and clear photos/videos of the issue.
How long does the claim process take?
Initial review takes 24-48 hours. If approved, repair/replacement typically takes 7-14 business days depending on product availability and issue complexity.
Do I need to ship the product?
For Nairobi customers, we offer free pickup and delivery. For upcountry customers, you may need to ship the product to our Nairobi service center, or we can arrange a courier at cost.
Can I get a refund instead of repair?
Refunds are only available within 7 days of purchase for unopened products. For warranty claims, we typically offer repair or replacement, not refunds.
Need Help with Your Warranty Claim?
Our support team is here to assist you