Privacy Policy

We collect information to provide better services to all our customers. We collect information in the following ways:

• Personal Information: Name, email address, phone number, shipping address, billing information when you create an account or place an order.
• Order Information: Products purchased, order history, delivery preferences, payment method.
• Device Information: IP address, browser type, device type, operating system when you visit our website.
• Usage Information: Pages visited, time spent, links clicked, search queries on our site.
• Communication Data: When you contact our support team, we may keep records of your correspondence.

We use the information we collect to:

• Process and fulfill your orders, including delivery and payment processing
• Communicate with you about your orders, account, or customer support inquiries
• Send you promotional offers, newsletters, and marketing communications (with your consent)
• Improve our website, products, and services based on your feedback and usage patterns
• Prevent fraudulent transactions and ensure the security of our platform
• Comply with legal obligations and enforce our terms of service
• Personalize your shopping experience and recommend products you might like

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Payment processors, delivery couriers, and IT service providers who assist in operating our business.
• Business Partners: Trusted partners who help us provide services, subject to confidentiality agreements.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

We ensure all third parties maintain appropriate security measures and comply with data protection regulations.

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for core functionality like shopping cart and checkout.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.
• Marketing Cookies: Used to deliver relevant advertisements to you.

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

We implement industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL technology.
• Secure Storage: Your information is stored on secure servers with restricted access.
• Payment Security: Payment information is processed through PCI-compliant payment gateways. We do not store your full card details.
• Access Controls: Only authorized personnel have access to personal information on a need-to-know basis.
• Regular Audits: We regularly review our security practices and update them as needed.

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request transfer of your data to another service provider.
• Restrict Processing: Request limitation of how we use your information.

To exercise these rights, please contact us at info@asperitylimited.co.ke. We will respond within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than Kenya. We ensure appropriate safeguards are in place to protect your information when transferred internationally, in compliance with applicable data protection laws.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Account information: Retained until you delete your account.
• Order history: Retained for 7 years for tax and legal compliance.
• Marketing data: Retained until you unsubscribe.
• Communication records: Retained for 3 years.

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page with an updated "Last Updated" date
• Sending an email notification to registered users
• Displaying a notice on our website for significant changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Asperity Limited complies with:

• Data Protection Act, 2019 (Kenya) - Kenya's data protection legislation
• Consumer Protection Act - Ensuring fair business practices
• E-Commerce Regulations - For online transactions and electronic communications

We are committed to protecting your privacy and handling your data in an open and transparent manner.

By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website or services.

Your continued use of our website following the posting of changes to this policy will be deemed your acceptance of those changes.

Effective Date: May 14, 2026